What it shows

• Ticket queue

• Escalations

• Resolution notes

• SLA tracking

Elements

• Dropdown: #ddTicketStatus

• Dropdown: #ddTicketPriority

• Repeater: #repTickets

  • Text: #tSubject

  • Text: #tStatus

  • Text: #tPriority

  • Text: #tSlaDue

  • Button: #btnOpenTicket

• Box: #boxTicketDetail (collapsed)

  • Text: #ticketTitle

  • Text: #ticketMeta

  • TextBox: #txtResolutionNotes

  • Dropdown: #ddUpdateStatus

  • Button: #btnSaveTicket

  • Button: #btnEscalate
    
    
     

  • Backend Admin Module (single backend entrypoint)

  • Create: /backend/admin-core.jsw (keeps page code thin, safer)

  • Exports (minimum):

  • getAdminContext() → role, license, institution, seat usage, alerts

  • listCohorts() / upsertCohort() / setCohortFacilitators()

  • searchMembers() / setMemberRoleAndSeat() / listRoleAudit()

  • getCohortGddiAggregates(cohortId) → pulls from GAS (cohort-only)

  • listCompliance(cohortId) / createIncident()

  • listTickets(filters) / updateTicket()

  • If you want, I’ll generate this admin-core.jsw next with defensive guards + audit logging + idempotency + no PII leakage.